30 DAY GUARANTEE
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refunds will be processed within 7-14 business days of receiving the returned item. Please allow additional time for your financial institution to process the refund and for it to appear in your account.
If you want to return your product(s), kindly get in touch with our Customer Support team by email: support@decomerchant.com .
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping Returns
To return your product, you should contact us at support@decomerchant.com and send your item to the address on your packet.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@decomerchant.com .
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@decomerchant.com and send your item to the address on your packet.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
If you have questions related to refunds and returns, please reach out to us in one of the following ways for assistance:
- Email Us: Directly at support@decomerchant.com for a prompt response.
- Contact Form: Fill out our online contact form for a streamlined communication process. This allows us to gather all the necessary information to assist you efficiently.
We are committed to ensuring a smooth and straightforward process for any refunds or returns. Please do not hesitate to contact us through either support method.